The Factors of Continuance Intention to Use Zakat Application in Malaysia

Faktor-Faktor Kelangsungan Penggunaan Aplikasi Zakat di Malaysia

Abstract

Technological advances in digitization and increased use of smartphones worldwide have made the management process easier and payments via mobile devices. The digitization method has begun to be recognized in the community where it allows the community to enjoy services in a flexible and easy way while doing their daily activities. This study examines the factors of continued use of digital zakat applications among the community. A total of 405 questionnaires were collected and SPSS was used to test the proposed theoretical model using technology acceptance (UTAUT) and intention to continue (ECM). The results of the study were analyzed descriptively and multiple regression. The results of the study found that the expectation of convenience is the main factor that influences the intention to continue using the digital zakat application among the Muslim community in Malaysia. The results of this study also show that the intention to continue using digital zakat applications is positive which is in line with the trend of using digital applications nowadays.